SupportBot
$0.03 / reply, from $9/mo
Flat plans: the AI replies are already in the price.
SupportBot vs Tidio
Flat per-reply pricing.
Not flat plan tiers, AI answers behind a separate Lyro add-on.
Tidio positions itself as “Help shoppers instantly with live chat and AI-powered support.” SupportBot answers the same customer questions (grounded only in your own store content) starting at $0.03 per reply, with no metering surprises.
Competitor pricing verified 2026-07-22, from published App Store listings.
Tidio
Free plan available (includes a one-time 50-conversation Lyro AI trial, not a monthly allowance); Customer Service $29/mo; Lyro AI add-on $39/mo for up to 200 conversations/month
4.8★ (1,230 reviews) · billed flat plan tiers, AI answers behind a separate Lyro add-on
Feature by feature
Where SupportBot and
Tidio actually differ.
| Feature | SupportBot | Tidio |
|---|---|---|
| Pricing model | One flat monthly price per plan, and AI replies are the product, with no separate add-on to unlock AI answers | Customer Service plan is $29/mo on its own; AI answers require the separate Lyro AI add-on at $39/mo on top of that |
| Free plan | Free plan: 100 AI replies/month, $0, no credit card | Free plan available, and it includes a one-time trial of 50 Lyro AI conversations total (not a recurring monthly allowance); once used, Lyro stops answering until you add the $39/mo paid add-on |
| How answers are grounded | Answers only from the merchant's own store content, admits when it doesn't know something, and hands off to a human; the whole product is built around this | Tidio's Lyro AI answers from connected store/help-center content; its exact grounding and fallback behavior on a given store is not independently verified here |
| What it's built for | Purpose-built AI answer engine: the AI is the core product, not an add-on | Live-chat and helpdesk platform first, with Lyro AI available as an add-on module rather than the base product |
| Total cost for an AI-answering plan | Starter: $9/mo for 300 AI replies, AI included | $29/mo (Customer Service) + $39/mo (Lyro AI, up to 200 conversations) = $68/mo minimum to get ongoing AI answers |
Competitor pricing verified 2026-07-22, from published App Store listings.
Why merchants switch
Answers from your store.
Nothing made up.
Only your store content
Every answer is generated from the merchant's own products, pages, policies, and FAQs: never invented, never guessed.
Admits what it doesn't know
If the answer isn't in the store content, SupportBot says so honestly instead of fabricating a plausible-sounding response.
Clean human handoff
When it can't help, the conversation hands off to a real person by email or Slack, with a summary of what the customer already asked: no dead ends.
FAQ
Common questions about
switching from Tidio.
Why switch from Tidio to SupportBot?
Tidio's AI answering (Lyro) is a paid add-on on top of its Customer Service plan; together that's $68/mo before you've answered a single question. SupportBot's Starter plan is $9/mo and the AI replies are already included.
Does Tidio's free plan include AI answers?
Tidio's free plan includes a one-time trial of 50 Lyro AI conversations total, not a recurring monthly allowance; once that's used up, Lyro stops answering until you add the $39/mo paid add-on. SupportBot's free plan gives 100 AI replies every month, on an ongoing basis, with no add-on required.
Is Tidio worse than SupportBot?
No. Tidio is a well-reviewed live-chat and helpdesk platform (4.8★, 1,230 reviews). SupportBot is narrower and cheaper if your priority is an AI that answers from your store content without stacking a live-chat platform fee and an AI add-on fee.
What happens when SupportBot can't answer a question?
It says so honestly and hands the conversation to a human by email (Starter+) or Slack (Growth+), with a summary. It never guesses at order status or policy details it can't verify.
See it answer from
your own store.
Install SupportBot on your Shopify store and it syncs your products, pages, and policies automatically, no manual setup.
Install on ShopifyFree plan available · no credit card required to start