SupportBot
$0.03 / reply, from $9/mo
Flat plans: the AI replies are already in the price.
SupportBot vs Re:amaze
Flat per-reply pricing.
Not per-seat monthly plans (Basic/Pro/Plus) with AI Agent resolutions metered per user, plus a flat-rate Starter tier capped at 500 conversations/mo.
Re:amaze positions itself as “Convert more customers w/ AI powered helpdesk and live chat.” SupportBot answers the same customer questions (grounded only in your own store content) starting at $0.03 per reply, with no metering surprises.
Competitor pricing verified 2026-07-22, from published App Store listings.
Re:amaze
Basic $29/mo per team member (5 AI Agent resolutions/user/mo included, $0.85/extra); Starter $59/mo flat for up to 500 conversations; no free plan; 14-day trial, no credit card required
4.5★ (143 reviews) · billed per-seat monthly plans (Basic/Pro/Plus) with AI Agent resolutions metered per user, plus a flat-rate Starter tier capped at 500 conversations/mo
Feature by feature
Where SupportBot and
Re:amaze actually differ.
| Feature | SupportBot | Re:amaze |
|---|---|---|
| Pricing model | Flat monthly price per plan: the AI replies you're paying for are already included, no per-seat multiplier or per-resolution add-on | Priced per team member ($29/$49/$69 per user/mo across Basic/Pro/Plus), with AI Agent resolutions metered on top: extra resolutions bill at $0.85 each once your plan's per-user allowance runs out |
| Free plan | Free plan: 100 AI replies/month, $0, no credit card | No free plan: a 14-day free trial (no credit card required) is offered instead, across all tiers |
| Cost to get AI answering | Starter: $9/mo for 300 AI replies ($0.03/reply), AI included in the flat price | Basic ($29/mo per user) includes only 5 AI Agent resolutions per user/month (about $5.80 per resolution within quota) before $0.85/extra-resolution charges apply |
| How answers are grounded | Every answer is generated only from the merchant's own store content (products, pages, policies, FAQs); the widget says so when it can't find an answer and hands off to a human | Re:amaze's AI Agent draws on the shop's connected knowledge base and FAQs; its exact grounding and fallback behavior on a given store is not independently verified here |
| What it's built for | Purpose-built AI answer engine for pre-sale and post-sale customer questions | Full omnichannel helpdesk (email, live chat, social, SMS, voice) with an AI Agent feature layered in; priced per seat, aimed at teams running a shared inbox across channels rather than a single AI answer engine |
Competitor pricing verified 2026-07-22, from published App Store listings.
Why merchants switch
Answers from your store.
Nothing made up.
Only your store content
Every answer is generated from the merchant's own products, pages, policies, and FAQs: never invented, never guessed.
Admits what it doesn't know
If the answer isn't in the store content, SupportBot says so honestly instead of fabricating a plausible-sounding response.
Clean human handoff
When it can't help, the conversation hands off to a real person by email or Slack, with a summary of what the customer already asked: no dead ends.
FAQ
Common questions about
switching from Re:amaze.
Why switch from Re:amaze to SupportBot?
Re:amaze's cheapest plan (Basic) is $29/mo per team member and only includes 5 AI Agent resolutions per user before $0.85/resolution charges kick in. SupportBot's Starter plan is $9/mo flat for 300 AI replies: no per-seat multiplier, no per-resolution surcharge within your plan's allowance.
Does Re:amaze's AI Agent cost extra?
The AI Agent is included in every Re:amaze plan, but its resolutions are metered per user (5 on Basic, 10 on Pro, 20 on Plus), with each additional resolution billed at $0.85 on top of the per-seat monthly price. SupportBot's AI replies are the flat-rate plan itself; there's no separate resolution meter.
Is Re:amaze a bad product?
No. Re:amaze is a well-reviewed multi-channel helpdesk (4.5★, 143 reviews on the Shopify App Store) covering email, live chat, social, SMS, and voice from one inbox. SupportBot is a narrower, cheaper tool if your main need is an AI that answers customer questions from your store content rather than a full omnichannel support desk.
What happens when SupportBot can't answer a question?
It says so honestly and hands the conversation to a human by email (Starter+) or Slack (Growth+), with a summary. It never guesses at order status or policy details it can't verify.
See it answer from
your own store.
Install SupportBot on your Shopify store and it syncs your products, pages, and policies automatically, no manual setup.
Install on ShopifyFree plan available · no credit card required to start