Live product search, right now
On Growth and Pro, SupportBot checks your actual store before it answers, so "is this in stock?" or "how long do returns take?" gets today's real answer, not last week's copy.
Founding beta
Free Growth for ~3 months.
$19.99/mo for life after.
SupportBot is AI customer support for Shopify, trained on your store. It answers customers from your real products, pages, and policies, and hands the chat to you when it doesn't know. We're inviting a small group of merchants to run it for real and tell us what's wrong with it. In exchange, you get everything in Growth free during the beta. After that, you keep a standing Founding-member rate of $19.99/mo (about 30% off Growth's $29/mo price) for as long as you stay subscribed.
Roughly 25 seats · every application reviewed personally
What you'd be testing
Customer support that has
actually read your store.
SupportBot reads your products, pages, and policies, then answers your customers from them, day and night. It can check what's in stock, build a cart, and walk a shopper to checkout. And when it doesn't know something, it says so and hands the chat to you. No made-up answers.
- Answers come from your store
- 5-minute setup, no code
- Free plan included
- Billed through Shopify
How it works
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Sync
Install the app and SupportBot reads your products, pages, blog posts, and policies. Edit anything in Shopify and it picks up the change on its own: nothing to maintain by hand.
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Chat
The widget answers customers from your real store content. On Growth and Pro it goes further: it checks live stock, prices, and your shipping and returns policies, adds items to a cart, and sends the shopper to Shopify's own checkout.
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Escalate
When a customer needs a human, you get the full conversation plus a short summary by email (or Slack on Growth and Pro) and pick it up personally.
What's in the product
Cart building + checkout handoff
SupportBot can add the right items to a cart mid-conversation and send the shopper straight to Shopify's own checkout. It never takes payment or completes a purchase itself.
Order & return status, for signed-in customers
A signed-in customer can ask where their own order is, when it ships, or whether a return is possible (no order number needed). Starting a return, or asking about someone else's order, still goes to you.
Your tone of voice
Paste a few examples of how you write and SupportBot answers like your best support agent, not a robot. On Growth and Pro, upload a PDF of your brand guidelines for even closer matching.
Human handoff that learns from you
When a chat needs you, it lands in your inbox (Slack too on Growth and Pro) with the full conversation and a short summary. Reply once, and SupportBot remembers your answer for next time.
See what customers really ask
One simple dashboard shows what customers asked, what SupportBot couldn't answer, and how shoppers rated the help. It even suggests which FAQs to add next, based on real questions from your store.
Private and GDPR-ready
Your store's data stays yours: hosted in the EU, never shared between stores, and deleted completely the moment you uninstall. GDPR requests are handled automatically through Shopify.
The offer
What you get,
and what it becomes.
During the beta (~3 months)
Free Growth
Every Growth-tier feature, at no cost, for the full beta window, regardless of which plan you'd otherwise land on.
After the beta
$19.99/mo for life
About 30% off Growth's $29/mo list price, permanently, as a Founding member, not a limited-time discount.
The group
A small, capped group
Roughly 25 seats, on purpose: early feedback only works when we can talk to every store personally.
Included, free, during the beta
The full Growth tier.
Nothing held back.
- Everything in Starter, with higher content limits (2,500 products, 250 pages, 250 blog posts, 250 FAQs)
- Custom knowledge notes
- Product recommendation cards
- Remove SupportBot branding + custom launcher icon
- PDF-based tone of voice upload
- Slack handoff, in addition to email
- Live product search and store policy answers
- Cart building and checkout handoff
- Logged-in customer order and return-status answers
What we ask in return
Three things.
That's the whole deal.
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Install
Install the app on your store via the beta link once you're approved.
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Activate
Actually turn it on: finish onboarding, let it sync your store content, and get the widget live on your storefront. A dormant install doesn't help either of us.
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Give honest feedback
Tell us what works and what doesn't. No required call cadence, no minimum usage commitment, just real usage and honest signal.
A hard rule, not a style choice
This offer is never contingent on a store rating.
We do not ask for a rating as a condition of joining, staying in, or benefiting from the founding beta: before, during, or after. Shopify's App Store policy forbids incentivizing ratings, and we treat that as a hard rule for this program, full stop. We only ever ask for honest feedback, which we use to fix real problems, not to trade for a rating.
FAQ
Common questions about
the founding beta.
What do I actually get during the beta?
Full Growth-tier access ($29/mo of features), free for the ~3-month beta window. That's 2,000 AI replies a month, live product search and store-policy answers, cart building and checkout handoff, logged-in customer order and return-status answers, custom knowledge notes, product recommendation cards, no SupportBot branding, and Slack + email handoff.
What happens after the beta ends?
You convert to a Founding-member rate of $19.99/mo, about 30% off Growth, for life. It's a standing rate, not a limited-time discount, and it holds even if Growth's list price changes later.
How many spots are there?
Roughly 25 seats, and we keep it that small on purpose. There's no live counter on this page, so the honest answer is: apply, and we'll tell you exactly where things stand when we reply.
What's expected of me as a Founding member?
Three things, no more: install the app, actually activate it (sync your store content and get the widget live on your storefront), and give us honest feedback. No required call cadence, no contract, no minimum usage commitment.
Do I need to review the app to join or stay in the program?
No. We never ask for or incentivize a store rating as part of this program, at any point: before, during, or after. We only ever ask for honest feedback, which is a separate thing from an App Store rating.
How do I apply?
Fill in the short application form at the bottom of this page with your name, store, and a line about your business. A founder reads every application personally and replies by email, usually within a day or two.
How does SupportBot learn about my store?
When you install the app, SupportBot reads your products, pages, blog posts, and store policies on its own. Edit something in Shopify and it picks up the change automatically: there's nothing to maintain by hand.
Will it make answers up?
No. SupportBot only answers from your store's actual content (or, on Growth and Pro, from a live check of your store). When it can't find a reliable answer, it says so and offers to hand the conversation to you instead of guessing.
What happens when the AI can't help?
It tells the customer honestly instead of guessing. From Starter up, you're also notified automatically (by email, or Slack on Growth and Pro) with the full conversation, so you can follow up personally.
Ready to be a
founding member?
Free Growth during the beta, $19.99/mo for life after, for a small group of founding stores.
Application received.
A founder reads every application personally and replies by email, usually within a day or two.
No credit card during beta · honest feedback welcome, reviews never asked for