You’re the founder. You’re also the support team.
Founding beta
Run SupportBot on your real store and tell us what is wrong with it. You keep the Founding rate for as long as you stay subscribed.
Roughly 25 seats, and the round closes when they are full. Every application reviewed personally.
Sound familiar?
Sizing. Shipping times. "Where's my order?" If your evenings go to repeat questions, you're exactly who this beta is for. Founding stores hand that workload to SupportBot on a real storefront (theirs), and tell us where it falls short.
What you'd be testing
Flat monthly plans metered by AI replies. No overage charges, no per-resolution fees, ever. If you outgrow your plan mid-month, the chat keeps working instead of billing you. And the answers come from your actual store: products, pages, and policies. When SupportBot doesn't know, it says so and hands the chat to you.
Install the app and SupportBot reads your products, pages, blog posts, and policies. Edit anything in Shopify and it picks up the change on its own: nothing to maintain by hand.
The widget answers customers from your real store content. On Growth and Pro it goes further: it checks live stock, prices, and your shipping and returns policies. A shopper can tap a size right in the chat and the item lands in your store's own cart, ready for Shopify's checkout.
When a customer needs a human, you get the full conversation plus a short summary by email (or Slack on Growth and Pro) and pick it up personally.
On Growth and Pro, SupportBot checks your actual store before it answers, so "is this in stock?" or "how long do returns take?" gets today's real answer. And it keeps going: sold out brings up close matches, a search with no hits is retried more broadly, and "a gift for my grandmother" gets real products instead of an instant handoff.
On Growth and Pro, SupportBot shows the product's real options as tappable buttons, size or color or whatever you sell. The shopper taps one and the item goes into your store's own cart, your theme's cart count updates, and a Checkout button appears. The add happens in the shopper's browser through Shopify's own cart, so SupportBot never takes payment or fakes a purchase.
A signed-in customer can ask where their own order is, when it ships, or whether a return is possible (no order number needed). Starting a return, or asking about someone else's order, still goes to you.
Orders placed within 24 hours of a chat show up on your dashboard as chat-influenced sales, on a rolling 30-day window. The matching rules are published in full, so you can check the number instead of trusting it.
Paste a few examples of how you write and SupportBot answers like your best support agent, not a robot. On Growth and Pro, upload a PDF of your brand guidelines for even closer matching.
When a chat needs you, it lands in your inbox (Slack too on Growth and Pro) with the full conversation and a short summary. Reply once, and SupportBot remembers your answer for next time.
One simple dashboard shows what customers asked, what SupportBot couldn't answer, and how shoppers rated the help. It even suggests which FAQs to add next, based on real questions from your store. A weekly email brings you the questions it missed, and you can export every conversation to CSV whenever you like: your data is never locked in.
Flat monthly plans, metered by AI replies. There are no overage charges and no per-resolution fees, so there is nothing to run up. We email you at 80% of your limit, and past the limit the widget keeps answering on a lighter model instead of going dark.
Your store's data stays yours: hosted in the EU, never shared between stores, and deleted completely the moment you uninstall. GDPR requests are handled automatically through Shopify.
On install, SupportBot reads your products, pages, and policies by itself. Edit something in Shopify and it picks up the change automatically, so there's nothing to maintain by hand.
The offer
During the beta (~3 months)
Free Growth
Every Growth-tier feature, at no cost, for the full beta window, regardless of which plan you'd otherwise land on.
After the beta
$19.99/mo for life
About 30% off Growth's $29/mo list price, permanently, as a Founding member, not a limited-time discount.
The group
A small, capped group
Roughly 25 seats, on purpose: early feedback only works when we can talk to every store personally.
Included, free, during the beta
What we ask in return
Install the app on your store via the beta link once you're approved.
Actually turn it on: finish onboarding, let it sync your store content, and get the widget live on your storefront. A dormant install doesn't help either of us.
Tell us what works and what doesn't. No required call cadence, no minimum usage commitment, just real usage and honest signal.
A hard rule, not a style choice
We do not ask for a rating as a condition of joining, staying in, or benefiting from the founding beta: before, during, or after. Shopify's App Store policy forbids incentivizing ratings, and we treat that as a hard rule for this program, full stop. We only ever ask for honest feedback, which we use to fix real problems, not to trade for a rating.
FAQ
Full Growth-tier access ($29/mo of features), free for the ~3-month beta window. That's 2,000 AI replies a month, live product search and store-policy answers, product cards a shopper can tap to add to your store's real cart, logged-in customer order and return-status answers, custom knowledge notes, no SupportBot branding, and Slack + email handoff.
You convert to a Founding-member rate of $19.99/mo, about 30% off Growth, for life. It's a standing rate, not a limited-time discount, and it holds even if Growth's list price changes later.
Roughly 25 seats, and we keep it that small on purpose. The round closes when those seats are full, not on a date. There's no live seat counter on this page, so the honest answer is: apply, and we'll tell you exactly where things stand when we reply. If the seats have gone, your application joins the waitlist for the next batch.
Three things, no more: install the app, actually activate it (sync your store content and get the widget live on your storefront), and give us honest feedback. No required call cadence, no contract, no minimum usage commitment.
No. We never ask for or incentivize a store rating as part of this program, at any point: before, during, or after. We only ever ask for honest feedback, which is a separate thing from an App Store rating.
Fill in the short application form at the bottom of this page: your name, your email, and your store's .myshopify.com address. A founder reads every application personally and replies by email, usually within a day or two.
When you install the app, SupportBot reads your products, pages, blog posts, and store policies on its own. Edit something in Shopify and it picks up the change automatically: there's nothing to maintain by hand.
No. SupportBot only answers from your store's actual content (or, on Growth and Pro, from a live check of your store). When it can't find a reliable answer, it says so and offers to hand the conversation to you instead of guessing.
It tells the customer honestly instead of guessing. From Starter up, you're also notified automatically (by email, or Slack on Growth and Pro) with the full conversation, so you can follow up personally.
Yes, automatically, on every plan including Free. A shopper writes in French, German or Spanish and SupportBot answers in that language, from your store's content. There's no setting to switch on and no list to pick from: it simply follows the language each question arrives in. The greeting and the quick-reply buttons are yours to write, so those can be in your customers' language too.
Free Growth during the beta, $19.99/mo for life after, for a small group of founding stores.
A founder reads every application personally and replies by email, usually within a day or two.
No credit card during beta · honest feedback welcome, reviews never asked for
