SupportBot
$0.03 / reply, from $9/mo
Flat plans: the AI replies are already in the price.
SupportBot vs Rep AI
Flat per-reply pricing.
Not monthly site visitors and catalog size (product count), not AI replies, with a $12-per-1,000-visitor overage once a plan's cap is exceeded.
Rep AI positions itself as “Proactive AI chat turns browsers into buyers & cuts tickets.” SupportBot answers the same customer questions (grounded only in your own store content) starting at $0.03 per reply, with no metering surprises.
Competitor pricing verified 2026-07-22, from published App Store listings.
Rep AI
Free (100 visitors/mo, up to 100 products); Starter $104/mo (10K visitors, up to 1,000 products); Basic $209/mo (25K visitors, up to 2,000 products); Standard $368/mo (50K visitors, up to 5,000 products); $12 per additional 1,000 visitors on any plan; 14-day free trial on paid plans
4.7★ (91 reviews) · billed monthly site visitors and catalog size (product count), not AI replies, with a $12-per-1,000-visitor overage once a plan's cap is exceeded
Feature by feature
Where SupportBot and
Rep AI actually differ.
| Feature | SupportBot | Rep AI |
|---|---|---|
| Pricing model | Flat monthly price per plan, metered by AI replies: the price is tied to how many questions the AI actually answers, with no visitor-count or overage math | Metered by monthly site visitors and catalog size, not by AI replies: Starter is $104/mo for up to 10,000 visitors, with a $12-per-1,000-visitor overage charge once you exceed the cap |
| Free plan | Free plan: 100 AI replies/month, $0, no credit card | Free plan: capped at 100 visitors/month and up to 100 products, enough to test the widget but not to run real traffic |
| Entry paid tier | Starter: $9/mo for 300 AI replies | Starter: $104/mo for up to 10,000 visitors/month and up to 1,000 products, over 11× SupportBot's entry paid tier |
| How answers are grounded | Every answer is generated only from the merchant's own store content (products, pages, policies, FAQs); the widget says so when it can't find an answer and hands off to a human | Rep AI's own listing says it "handles 24/7 customer support while deflecting tickets"; its exact grounding source and fallback behavior when it doesn't know an answer is not independently verified here |
| What it's built for | Purpose-built AI answer engine: trust and honesty first, never fabricates an order status or policy detail | Built around proactive, agentic sales: its own tagline is "turns browsers into buyers & cuts tickets," leaning toward nudging purchases as much as answering support questions |
Competitor pricing verified 2026-07-22, from published App Store listings.
Why merchants switch
Answers from your store.
Nothing made up.
Only your store content
Every answer is generated from the merchant's own products, pages, policies, and FAQs: never invented, never guessed.
Admits what it doesn't know
If the answer isn't in the store content, SupportBot says so honestly instead of fabricating a plausible-sounding response.
Clean human handoff
When it can't help, the conversation hands off to a real person by email or Slack, with a summary of what the customer already asked: no dead ends.
FAQ
Common questions about
switching from Rep AI.
Why switch from Rep AI to SupportBot?
Rep AI's pricing scales with site visitors and catalog size, not with how many questions the AI actually answers; its Starter plan is $104/mo for 10,000 monthly visitors. SupportBot's Starter plan is $9/mo for 300 AI replies, a flat price tied to actual usage rather than traffic volume.
Is Rep AI's free plan usable for a real store?
Rep AI's free plan caps out at 100 visitors/month and 100 products, which suits testing but not live traffic. SupportBot's free plan (100 AI replies/month) is built to run on a real storefront from day one.
Is Rep AI a bad product?
No. Rep AI is a well-reviewed app (4.7★, 91 reviews) built for merchants who want proactive, sales-oriented chat that nudges hesitating shoppers toward a purchase. SupportBot is a narrower tool if your priority is trustworthy, store-grounded support answers rather than an agentic sales push.
What happens when SupportBot can't answer a question?
It says so honestly and hands the conversation to a human by email (Starter+) or Slack (Growth+), with a summary. It never guesses at order status or policy details it can't verify.
See it answer from
your own store.
Install SupportBot on your Shopify store and it syncs your products, pages, and policies automatically, no manual setup.
Install on ShopifyFree plan available · no credit card required to start