SupportBot
$0.03 / reply, from $9/mo
Flat plans: the AI replies are already in the price.
SupportBot vs Gorgias
Flat per-reply pricing.
Not per support ticket, plus separately-billed AI resolutions.
Gorgias positions itself as “Instantly resolve support inquiries and grow your business.” SupportBot answers the same customer questions (grounded only in your own store content) starting at $0.03 per reply, with no metering surprises.
Competitor pricing verified 2026-07-22, from published App Store listings.
Gorgias
Starter $10/mo (50 tickets, $0.40/extra ticket); no free plan; AI Agent billed separately at $0.90 per resolution on most plans ($1.00 on Starter), not charged when a conversation is handed to a human
4.2★ (613 reviews) · billed per support ticket, plus separately-billed AI resolutions
Feature by feature
Where SupportBot and
Gorgias actually differ.
| Feature | SupportBot | Gorgias |
|---|---|---|
| Pricing model | Flat monthly price per plan: the AI replies you're paying for are already included, no per-ticket or per-resolution add-on | Starter $10/mo covers 50 tickets ($0.40/extra ticket); the AI Agent is billed separately ($0.90 per resolution on most plans, $1.00 on Starter), though Gorgias says a conversation handed to a human is billed only as a normal ticket, not an extra AI charge |
| Free plan | Free plan: 100 AI replies/month, $0, no credit card | No free plan: every tier starts at $10/mo before AI Agent costs |
| How answers are grounded | Every answer is generated only from the merchant's own store content (products, pages, policies, FAQs); the widget says so when it can't find an answer and hands off to a human | Gorgias is built as a full helpdesk with an AI Agent layered on top; its answer-grounding behavior on a given store is not independently verified here |
| What it's built for | Purpose-built AI answer engine for pre-sale and post-sale customer questions | Full customer service helpdesk (shared inbox, macros, SLAs, multi-channel) with AI Agent as an add-on module: a bigger, pricier tool if you mainly need question-answering |
| Human handoff | Clean handoff by email (Starter+) or Slack (Growth+) when the AI can't answer, with a summary of the conversation so far | Routes to Gorgias's own shared-inbox ticketing workflow, its core product |
Competitor pricing verified 2026-07-22, from published App Store listings.
Why merchants switch
Answers from your store.
Nothing made up.
Only your store content
Every answer is generated from the merchant's own products, pages, policies, and FAQs: never invented, never guessed.
Admits what it doesn't know
If the answer isn't in the store content, SupportBot says so honestly instead of fabricating a plausible-sounding response.
Clean human handoff
When it can't help, the conversation hands off to a real person by email or Slack, with a summary of what the customer already asked: no dead ends.
FAQ
Common questions about
switching from Gorgias.
Why switch from Gorgias to SupportBot?
If you mostly need accurate, store-grounded answers to customer questions (not a full multi-channel helpdesk), SupportBot's flat per-reply pricing is simpler and starts far below Gorgias's $10/mo ticket plan plus separately-billed AI resolutions.
Does SupportBot replace Gorgias's shared inbox?
No. SupportBot is an AI answer engine for the storefront chat widget, not a full ticketing/shared-inbox system. If you need macros, SLAs, and multi-agent ticket routing across channels, Gorgias's core product covers more ground.
How does SupportBot's pricing compare once you add Gorgias's AI Agent cost?
Gorgias's AI Agent is billed on top of a ticket plan ($0.90 per resolution on most plans, $1.00 on Starter), so AI-answered volume adds up separately from the base $10/mo Starter tier. SupportBot's plans (from $9/mo for 300 replies) include the AI replies in the flat price, with no per-resolution surcharge.
Is Gorgias a bad product?
No. Gorgias is a well-reviewed, established helpdesk (4.2★, 613 reviews) built for teams that need full ticketing infrastructure. SupportBot is a narrower, cheaper tool if your main need is an AI that answers customer questions from your store content.
See it answer from
your own store.
Install SupportBot on your Shopify store and it syncs your products, pages, and policies automatically, no manual setup.
Install on ShopifyFree plan available · no credit card required to start