How chat-influenced revenue
is calculated.

1. 1 We match a shopper across a conversation by visitor ID or customer ID, whichever is available.
2. 2 If an order is placed within 24 hours of that shopper's last chat message, it is linked to the conversation.
3. 3 Linked orders show up as Chat-influenced sales and Chat-influenced orders on your dashboard, a rolling 30-day window.

Chat-to-sale rate, average order value, and per-page breakdowns are on our roadmap and are not part of this methodology yet.

This number is a floor, not a total. We link a shopper to an order with an ID we attach in two places: on the cart for a standard checkout, and inside checkout itself for express checkout (Buy it now, Shop Pay, Apple Pay). The in-checkout half runs as an analytics pixel, so where consent is required and a shopper declines it, their order is not counted. Neither is an order from someone who chatted on a different device, or who cleared their browser storage in between. We would rather undercount than credit ourselves for a sale we cannot prove.

The window is published, not scored, so you can audit the number yourself against your own Shopify order timestamps rather than trust a model no one can see inside.